Complaints
Complaints
We understand that issues may arise and you may feel dissatisfied with our products or services. If you have a complaint about one of our products or the service you have received from us or from any of our business partners, we would like to hear about it and have the opportunity to resolve it with you.
Step 1 -
Talk to your broker.
As an initial step, please contact your broker and discuss your concerns as they may be able to assist you.
Step 2 -
Talk to us.
Please provide information in relation to your complaint. We take complaints seriously and have a process through which we seek to resolve them.
Ph: 03 8560 7032
Email: info@pursuituw.com.au
We will use our best efforts to resolve the complaint within 5 business days.
Step 3 -
Seek review by an external service.
You can refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA is an external dispute resolution scheme which is independent and free to you. Any decision AFCA makes is binding on us. AFCA’s contact details are as follows:
Australian Financial Complaints Authority
Phone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au